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Frequently Asked Questions
Contact
If you have any questions or concerns, or want to make an enquiry please email us at hello@efstudios.com.
EF Studios Fine Jewellery
Our extraordinary line of handcrafted jewellery features a stunning array of pieces, ranging from one-of-a-kind lab-grown diamond ceremonial jewellery to breathtaking solid gold designs to elevate your everyday.
Each piece is individually handcrafted to capture the essence of sophistication and timeless beauty. Meaning each piece is beautiful and unique.
In an effort to remain as sustainable as possible, we craft our jewellery to order. Your piece will take2-4 weeks to make, and ready to ship.
Should you need something more urgently please email us at hello@efstudios.com and we will see how we can fast track it for you.
We may offer very limited one-off ready to ship pieces from time to time. These orders will dispatch from our studio within 1 business day.
Bespoke jewellery
We offer appointments in person at our Melbourne showroom, as well as virtual appointments via zoom or phone.
If you would like to enquire about our bespoke jewellery services please email us at hello@efstudios.com or click HERE
1. Consultation: Work alongside our founder and head jewellery designer, Emily, to create your dream piece to mark life's magical moments. Following our appointment we will send you a sketch of the design and the fine details that were discussed along with a quote - In order to confirm a 50% deposit is required, with remaining 50% due on completion.
2. Creation: Your piece will be handcrafted in our studio from start to finish, ensuring it matches the beauty of your vision. The production process usually takes 2-4 weeks.
3. Delivery: Once your piece is finished we offer showroom collection or insured express post.
Payment terms:
In order to begin commissioning the piece, EF Studios, requires a deposit equal to 50% of the total sale price.
The remaining 50% of the total payment is due upon completion of the custom ring.
Ownership and Intellectual Property:
EF Studios retains ownership and intellectual property rights for the design of the custom ring.
The Client acknowledges that the custom ring is a unique and original design created by EF Studios.
Cancellation and Refunds:
The 50% deposit paid by the Client to commence of the project is non-refundable.
EF Studios does not accept returns or refunds for custom and bespoke jewellery.
Our Diamonds
EF Studios offers a made-to-order collection of handcrafted jewellery with lab grown diamonds. From our signature Lover's Engagement Ring to the Lolita Diamond Earrings, our diamonds are everyday luxury. We strive to provide our clients with unique handmade designs that are sure to turn heads.
If you would like to customise a design, select a particular diamond or create something completely unique, we offer EF Studios bespoke services where you can meet with our head jewellery designer and bring your vision to life.
Lab grown diamonds are the exact same physical, chemical and optical properties as a mined diamond. However, lab grown diamonds are significantly more affordable than their mined counterparts, around 75% less than the cost of a natural diamond.
Lab diamonds are grown in controlled laboratory conditions that mimic the extreme pressure and high temperatures found in the earth’s crust. Grown diamonds are sustainable, environmentally friendly and cruelty free.
When it comes to diamonds, there are four defining factors that determine its quality: Cut, Colour, Clarity and Carat. These characteristics will directly impact the lustre, sparkle and overall look of your diamond.
Cut: A diamond’s cut refers to the balance of proportion, polish and symmetry to maximise the stone’s light performance. This is arguably the most important of the four C's, as the cut has the most significant effect on the diamonds appearance and sparkle.
Colour: This refers to the natural colour or lack of colour visible within a diamond. Diamond colour is graded of from D, colourless and crisp white, to J, some colour detected by an expert gemologist.
Clarity:Clarity refers to how clear a diamond is, grading its purity according to the number of imperfections or inclusions present within the stone.
Carat: Carat (ct.) refers to the specialised unit of measurement used to weigh a diamond and other gemstones.
Shipping
In an effort to remain as sustainable as possible, we craft our jewellery to order. Your piece will take 2-4 weeks to make, and ready to ship.
Should you need something more urgently please email us at hello@efstudios.com andwe will see how we can fast track it for you.
Once your jewellery is ready to ship we will notify you with a shipping confirmation email including your tracking details.
EF Studios jewellery is made-to-order and will take approximately 2-4 weeks to be made and shipped to you using Australia post or DHL for international orders.
All domestic orders over $200 AUD are eligible for Free Standard Shipping.
All domestic orders under $200 AUD is $10 for Standard Shipping, or $15 for Express.
We offer complimentary DHL express shipping on all international jewellery purchases over $1,000 AUD.
Once your jewellery is ready to be shipped, you will receive a shipping confirmation email with your tracking information.
Orders are shipped from our studio in Melbourne. We offer shipping in Australia and to the US, UK and Canada. If you’d like to order from us from a country not listed please contact us at hello@efstudios.com and we will try to facilitate this for you.
Once your jewellery is ready to be shipped, you will receive a shipping confirmation email with your tracking information.
Materials
EF Studios uses certified recycled metals. Including 925 sterling silver, 9k, 14k, 18k yellow and white gold.
One of the most common metals used in jewellery, 925 sterling silver refers to pure silver that has been mixed with alloys to create 92.5% silver.
Pronounced 'Ver-may'. 14k gold vermeil is 2.5 microns of gold plating over sterling silver.
The most affordably-priced gold jewellery. Perfect for your first piece, that you intend to wear a few times a week, rather than every day. 1-2 microns of 18k gold plated over 925 sterling silver.
We offer 9k, 14k and 18k yellow gold, with the custom option for white gold.
EF Studios used lab grown diamonds. For more information please see our Diamond Guide or email us at hello@efstudios.com
EF Studios sources an array of stunning ethically sourced gemstones from around the world, including Australian sapphires, topaz, emeralds and more.
Vermeil and gold plated pieces may fade over time.
If you have bought a 14k Vermeil or 18k Gold Plated piece from us and would like to have it re-plated, please contact us at hello@efstudios.com.
Jewellery Sizing
Our jewellery is sized using Australian/British alphabetical sizing.
Please see our ring size chart HERE.
We recommend having your finger sized by a professional jeweller before ordering as we are unable to process a refund or return for wrong size. If you have any further queries with sizing, please contact hello@efstudios.com.
If a piece you have purchased from us needs to be resized, we may be able to assist for an additional resizing fee of $100.
Please contact us at hello@efstudios.com
Policy
Due to the made to order nature of our jewellery we do not accept refunds or returns for change of mind or wrong size.
Due to the made-to-order nature of our jewellery, all items classified as such can be cancelled within 24hours of purchasing online. After 24 hours, the order cannot be cancelled as the production process will have begun.
To cancel your order please contact us at hello@efstudios.com.
Our jewellery is individually handmade to order and goes through a number of checks to ensure you never receive a faulty piece of jewellery. However, if you believe you have received a faulty piece please contact us at hello@efstudios.com within 7 days of receiving your order.
Please note that we don’t consider the irregular angles of our handmade jewellery as a fault.