WARRANTY, REFUNDS & EXCHANGES

Warranty, Refunds & Exchanges

EF Studios jewellery is made to order and handcrafted with the highest quality materials. We take great care to ensure each piece meets our standard of excellence.

1.1 Warranty

• EF Studios offers a limited 6-month manufacturing warranty covering craftsmanship faults.

• This warranty does not cover:

  • Normal wear and tear

  • Damage from misuse, impact, or neglect

  • Lost or chipped gemstones or diamonds

  • Loss, theft, or alterations by third parties

  • Oxidised or fading plating, broken chains, cracked or damaged stones or pearls, or bending of rings or earrings.

• Complimentary cleaning and inspection are available within this period.

• Repairs, resizing, or refinishing outside the warranty will be quoted individually.

• Proof of purchase is required for all warranty claims.

• The warranty is non-transferable and valid only for the original purchaser.

1.2 Refunds & Exchanges

• EF Studios does not accept returns, exchanges, or refunds for change of mind, incorrect sizing provided, or custom/bespoke items.

• This applies to all items including engagement rings, wedding bands, fine jewellery, and sale items.

• If an item is deemed faulty due to a verified manufacturing issue, EF Studios will repair or replace it at no cost within the warranty period.

• Damage caused by normal wear and tear, accidental impact, misuse, or neglect is not eligible for replacement or free repair.

• Refunds or exchanges will not be granted if the item shows signs of wear or improper care.

• Any alteration or repair completed outside EF Studios voids the warranty.

• Gift cards and store credits are non-refundable and cannot be exchanged for cash.

For repairs outside of the warranty period, EF Studios offers a paid repair service, with quotes provided upon inspection.

2. Cancellations

• All bespoke and made-to-order pieces are non-refundable once design work, materials, or production has commenced.

• Deposits are non-refundable unless EF Studios cancels the order.

• Orders cancelled prior to CAD design approval may be eligible for a partial credit at EF Studios’ discretion.

• Once CAD design or production has begun, no cancellations or changes can be made.

• Refunds will not be issued after final design approval or commencement of production.